Policies

Privacy

We value you and respect the privacy of your information. As such, we only use the information you provide to share our excellent services back to you and only you. We will never give your information to a third-party unless we are legally bound to do so.

Bookings

In order for us to confirm your event we would kindly appreciate a 50% deposit which can be placed by credit card over the phone, interac transfer to info@calgaryshowservices.com, or by cheque via snail mail.

Rental Cancellation

We require a notice of cancellation two weeks prior to your scheduled rental date to provide you with a full deposit refund. If you are not able to notify us two weeks prior to the event date, we will retain your deposit.

As Calgary is prone to the elements, we understand if an event must be rescheduled. Please inform us if your event is rescheduled for a future date, and we will do our best to accommodate you and your event.

Refunds

Refunds will not be issued for rental items that are returned unused.

Payments

Rental balances must be paid on the day of the rental or event unless another agreement has been discussed with one of our staff.

In the event of a bounced cheque you will be held responsible for any bank charges Calgary Show Services may incur and must submit payment to us as soon as possible.

Late Return

If the renter does not return the equipment on the agreed upon date, the renter is responsible for paying additional rental fees for the interim time that the equipment is in the renters possession.

Damaged Equipment

The renter is responsible for the replacement or repair of any damage caused by the renter to the equipment.  We will do our best to find the most cost effective way of replacing or repairing the equipment and will most certainly advise the renter of any repair options available to them before proceeding with the repair.